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Shipping terms

Delivery

Delivery times will vary based on the destination. An additional 1-4 business days will be applied to standard delivery times. Please note that a shipping confirmation e-mail will be sent to you when your order has been shipped. This e-mail will contain a tracking number which can be used to track your order online.













Country Shipping method Delivery
Canada Regular 1 - 4 days


In rural areas, delivery may require extra business days. You can at all times track your order online.

In the event of a product on back order, additional delays could incur. Arseno could decide to retain your order for a few days to ship your order completely once the item becomes available. A notice will be sent to you by e-mail.

Delivery service will be provided by a third party. The package must be received if signed for . Shipping address may vary from invoicing address. Shipping to a PO Box is not possible within this service. All orders must be paid in full before processing and shipping.

Courier regulations apply to all shipments. If you are absent when your package is being delivered, you will be responsible for retrieving your package. Your order will be delivered to the address indicated on your order.

Shipping charges are applied by order, not by item. Delivery times may vary depending on availability of the product.

Shipping

Arseno can only ship to Canadian provinces.

Shipping fees

A flat rate will be charged on all orders as follows:
- Québec and Ontario : 10.00 $
- Other Canadian provinces : 20.00 $
- Local : Free

Still haven't received anything?

Verify if you received a shipping confirmation e-mail. If so, it contains a tracking number you can use to track your order online. If not, send your order confirmation back to Arseno so we can track it for you.